Office Regulations
Our Office
Office Regulations
We ask that each client refrain from wearing cologne or perfumes as they inflame allergy responses in many of our clients. Bringing food into the office, unless otherwise approved, is also discouraged for the same reasons of allergy sensitivities. Your time at True Wellness is also a good opportunity to put down your cell phone, i-pad or other personal electronics to give your body and mind a rest from the heavy electromagnetic fields they emit. It may have been a long time since you have been able to disconnect from today’s electronic stress and treatment appointments are a good time to do so. This also lowers the electronic smog for others in the office.
Cancellation Policy
For Sessions Less Than 90 Minutes
-Notice Requirement: A minimum of 48 hours (2 business days) is required to cancel or reschedule.
-Late Changes: Any cancellation or reschedule request made within 48 hours will incur a $100 fee.
-No Exceptions: This policy ensures we can appropriately allocate time to other clients.
For Sessions Longer Than 90 Minutes
Longer sessions require significant planning and preparation. These bookings are treated as firm commitments.
-Rescheduling: Must be requested at least 7 business days in advance.
-Cancellation: Requires 14 business days’ notice.
-Late Cancellation Fee: Cancellations made within 14 days will be charged 50% of the total projected invoice.
-Failure to Reschedule: If a session is canceled and not rescheduled within a reasonable timeframe, a $400 forfeiture fee will be applied.
Important: These sessions are reserved well in advance and limit availability for other clients. Last-minute cancellations are strongly discouraged and will be treated accordingly.
Equipment Cancellations
-Late Equipment Cancellation Fee: A $25 fee will be applied if equipment is canceled with less than 2 business days’ notice.
Deposit for Appointments Over 2 Hours
-$300 Deposit Required: A $300 deposit is required at the time of booking.
-Applied to Total Cost: This deposit will be applied toward your total session cost.
-Subject to Cancellation Terms: Deposits are subject to the cancellation terms outlined above.
Immersion Experiences
Immersions are high-commitment, limited-capacity experiences and are governed by stricter policies:
-50% Deposit Required: A 50% deposit is required to secure your booking.
-Changes (21+ Days Out): You may transfer your booking to a future immersion if requested at least 21 days in advance.
-Within 21 Days: All bookings are considered final. No cancellations will be accepted.
-Rescheduling: One reschedule is permitted if requested within the allowed window.
-After Rescheduling: Any additional changes or cancellations will result in full forfeiture of payment.
Final Note
By booking with us, you are agreeing to honor the time and resources reserved on your behalf. These policies are in place to protect the integrity of our schedule and ensure fairness to all clients.
Scheduling Sessions
If you have a particular time or day of the week that works best for your appointments, we recommend committing to that appointment slot over a few weeks/months to ensure you get your desired time and day.