Office Regulations

Our Office

Office Regulations

We ask that each client refrain from wearing cologne or perfumes as they inflame allergy responses in many of our clients. Bringing food into the office, unless otherwise approved, is also discouraged for the same reasons of allergy sensitivities. Your time at True Wellness is also a good opportunity to put down your cell phone, i-pad or other personal electronics to give your body and mind a rest from the heavy electromagnetic fields they emit. It may have been a long time since you have been able to disconnect from today’s electronic stress and treatment appointments are a good time to do so. This also lowers the electronic smog for others in the office.

Cancellation Policy

 

For Sessions Less than 90 Minutes:

-Rescheduling or Cancellation Notice: We require 2 business days' notice to reschedule or cancel any session that is less than 90 minutes.
-Late Cancellation Fee: If notice is not given at least 2 business days in advance, a $100 fee will be charged.
 

For Sessions Longer Than 90 Minutes: 

 

-Rescheduling Notice: We require 7 business days' notice to reschedule a session longer than 90 minutes.
-Lack of Reschedule Fee: If you do not reschedule a session after cancellation, a $400 Lack of Promise Fee will be charged.
-Cancellation Notice: For cancellations of sessions longer than 90 minutes, we require 14 business days' notice.
-Late Cancellation Fee: If cancellation is made within 14 days, you will be charged 50% of the total projected invoice.
 

Equipment Cancellations:

-Late Equipment Cancellation Fee: A $25 fee will be applied if equipment is canceled with less than 2 business days' notice.


Deposit for Appointments Over 2 Hours:

-A $200 deposit is required when booking more than 2 hours of appointments. The deposit will be applied toward the total session cost.

Immersion Cancellation Policy:

A 50% deposit is required to secure your spot for our immersions. This deposit is refundable if you cancel up to 21 days before your scheduled immersion. After this period, the deposit becomes non-refundable.You may reschedule your immersion one time without penalty within three weeks of the scheduled date. If you need to reschedule again or cancel after rescheduling, the full amount will be charged, and no further rescheduling will be permitted.

Scheduling Sessions

If you have a particular time or day of the week that works best for your appointments, we recommend committing to that appointment slot over a few weeks/months to ensure you get your desired time and day.

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